Terms of service
Terms of Service
Airport Express Limousine
Last updated: September 28, 2026
By booking a ride with Airport Express Limousine ("we," "us"), you agree to these terms.
1. Reservations and payment
Your reservation is confirmed once you complete payment at checkout. The total shown at checkout is the total you pay. It includes chauffeur gratuity and any applicable fuel surcharge. Prices depend on your pickup and drop-off locations, and we may give you a custom quote for locations or services not listed on our website.
2. Types of service
- Airport transfers and point-to-point rides are priced per ride. A round trip is two rides.
- Hourly service has a minimum of 3 hours. Additional time is subject to availability and additional charges.
3. Cancellations and refunds
Cancellations and refunds are governed by our Refund and Cancellation Policy.
4. Pickup and flight tracking
For airport pickups, please give us your flight number so we can track your arrival. We are not responsible for delays caused by traffic, weather, road closures, airline schedules, or other events outside our control. We will make reasonable efforts to accommodate flight delays, subject to availability.
5. Passengers and vehicles
Each vehicle has a passenger and luggage limit: Lincoln Continental (up to 3 passengers, 2 bags), Lincoln Navigator (up to 6 passengers, 6 bags), and Ford Expedition (up to 7 passengers, 6 bags). Please tell us at booking if you have more passengers or bags than these limits. For safety, every passenger must wear a seat belt, and children must use appropriate child restraints as required by California law.
6. Passenger conduct
No smoking or vaping in our vehicles. Passengers are responsible for any damage they cause to a vehicle, and we may charge for cleaning or repairs. We may end a ride, without a refund, if a passenger is threatening the safety of the chauffeur or others.
7. Accurate information
You are responsible for giving us accurate pickup and drop-off addresses, times, and contact details. We are not responsible for missed or late rides caused by incorrect information.
8. Limitation of liability
To the fullest extent permitted by law, our liability for any claim relating to a ride is limited to the amount you paid for that ride. We are not liable for indirect or consequential losses, such as missed flights or events, that result from circumstances outside our control.
9. Privacy
We use the information you give us to provide your ride and contact you about it. See our Privacy Policy for details.
10. Changes to these terms
We may update these terms from time to time. The version on our website when you book applies to your ride.
11. Governing law
These terms are governed by the laws of the State of California.
12. Contact us
Airport Express Limousine
Phone: 213-400-6000
Email: airportlimousine@sbcglobal.net
Website: airportexpresslimo.com