Refund policy

Refund and Cancellation Policy

Airport Express Limousine
Last updated: September 28, 2026

Full refund up to 24 hours before pickup
You can cancel any reservation and receive a 100% refund if you cancel at least 24 hours before your scheduled pickup time.

No refund within 24 hours
Cancellations made less than 24 hours before your scheduled pickup time are not eligible for a refund.

No-shows
If you are not at your pickup location and we are unable to reach you, the ride is treated as a no-show. No refund is given for no-shows.

Round trips
A round trip is two separate rides. The 24-hour cancellation window applies to each ride on its own, based on that ride's scheduled pickup time.

How to cancel
To cancel, call us at 213-400-6000 or email airportlimousine@sbcglobal.net. Your cancellation time is the time we receive your request.

How refunds are paid
Refunds go back to the card you used to pay. Most banks post the refund within 5 to 10 business days after we process it.

Changes to your ride
To change the date, time, or location of your ride, call us as soon as possible. Changes are subject to availability and may change the price.

If we cancel
If we have to cancel your ride, we will notify you as soon as possible and give you a full refund.

Questions
Call 213-400-6000 or email airportlimousine@sbcglobal.net.